Privacy Policy

Effective Date: 15/07/2025

At Homecooked Harmony, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. What Information We Collect

We may collect and process the following types of personal data:

Contact Information (e.g. name, email address, phone number)
Delivery Details (e.g. address, delivery instructions)
Order History (e.g. meal choices, preferences)
Payment Information (collected via secure third-party payment providers)
Technical Data (e.g. browser type, IP address, device information)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order or updates
Respond to enquiries or feedback
Improve our website and services
Comply with legal or regulatory requirements

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your personal data based on:

Contractual necessity – to fulfill your order
Consent – for marketing emails (if you opt in)
Legal obligation – for compliance with applicable laws
Legitimate interests – to improve our services and respond to your queries

4. Marketing Communications

You may choose to opt in to receive updates, offers, or news from Homecooked Harmony. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

5. Data Storage and Security

Your personal data is stored securely. We implement appropriate security measures to prevent unauthorized access, alteration, or disclosure.

We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email us at homecookedharmonyuk@gmail.com.

7. Third-Party Services

We may use trusted third-party services (e.g. payment processors or delivery platforms). These providers have their own privacy policies, and we recommend reviewing them where applicable.

8. Cookies

Our website may use cookies to improve user experience and analyze traffic. You can control cookie settings in your browser preferences.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

📧 homecookedharmonyuk@gmail.com